We're here to support you

We’re so excited that you’ve signed up to the UK Wide Cycle Ride and we’re here to make sure you achieve your best. 

If you can’t find the answer to your question here, email UKWideCycle@diabetes.org.uk and the team will be happy to help. 

About the UK Wide Cycle Ride

What is the UK Wide Cycle Ride Challenge?

Your challenge is to take on the ultimate coast to coast cycling challenge this September. Whether you’re a keen cyclist, an everyday commuter or like to feel the burn on your exercise bike, challenge yourself to complete various distances across the UK and support each other every pedal of the way.

How do I register?

It’s easy to register online. You can find the registration form here

When is UK Wide Cycle Ride?

The challenge starts on 1 September and runs through the whole of the month. But the sooner you start fundraising the better.

Is there a registration fee?

The UK Wide Cycle Ride is free. All we ask is that you pedal your best to raise as much sponsorship as possible, to help save and change the lives of people living with diabetes in the UK.

Can children take part?

Yes, absolutely, but they’ll need an adult to register on their behalf. We must ensure that all contact details are that of the child's parent or guardian. Once their page has been created, the name on the profile page, the picture and their story can be updated to that of the child's.

We’ll only communicate with the adult. We don’t have permissions to speak to under 18s about fundraising and the challenge.

Can I start pedalling early?

The challenge doesn’t officially begin until 1 September, and you won’t be able to log your miles until then. But we encourage you to get your wheels spinning early and start training.

Can I start pedalling after 1 September?

Yes. You can get started at any time during September, but the earlier you start pedalling, the easier it will be to complete your chosen distance. But it is never too late to get started logging miles and raising funds.

I’m taking part as a member of a team, do we cycle the distance each or split that target between us? 

Its up to you. If you can, we recommend each person choosing a distance and going for the full coast to coast. Then you may be able to take on the distance of Land’s End to John O’Groats together. But really, it’s up to you. It’s your challenge, so do it your way.

How do I get help with my profile page?

If you’re having problems with your page, don’t worry, just get in touch with us at UKWideCycle@diabetes.org.uk and the team will be happy to help.

Fundraising

Is there a minimum amount to be raised?

No, we just ask you try to raise as much as you can. £120 is a great target, though lots of cyclists raise much more.

How do I send in money donated on to my tracker page? 

You don’t need to. The money donated onto your tracker page comes directly to us. 

Do I have to fundraise online?

Your online fundraising page is the quickest and easiest way to get donations from friends without any money changing hands, but you can fundraise offline too. We include a sponsorship form in your welcome pack and you can download more from our Resources tab.

How do I send in money raised offline?

The easiest way is to put the money into your bank account and send a cheque, along with your sponsorship form, to UK Wide Cycle Ride, Diabetes UK, 126 Back Church Lane, London E1 1FH. You’ll need to include your sponsorship form, or a note with your name and postcode. You can also do it over the phone by credit or debit card by calling 0345 123 2399.

Where can I download additional sponsor forms?

You can download sponsorship forms on the Resources tab.

Technical support and tracking your distance

What is your online 'profile page'?

This is your challenge HQ. You keep a track of your miles and fundraising all in one place. You can personalise it by adding your photo, your story and adding journal updates. And it's where you'll start earning virtual badges for both your cycling and your fundraising. It’s easy to share your profile page with friends and family, so you can show off how you're getting on and they can support you by making a donation.

How does my profile page work?

Follow these steps to make the most out of your profile page:

  1. Register for the UK Wide Cycle Ride here.
  2. Follow the steps to create your profile page
  3. Start fundraising. Share your profile page so friends and family can sponsor your challenge.
  4. From the 1 September, set your wheels in motion and log your miles on your profile page. Add miles manually, or by connecting your page to Strava so your miles are updated automatically
  5. Check your progress on the Leaderboards, get motivation in the Facebook group and starting earning virtual badges and rewards
How do I track my miles?

There are two ways to add your distance to your UK Wide Cycle Ride page during the event month; automatically by connecting your page to Strava or manually by entering your ride details into the distance tracker. By adding your distance to your page, you’ll unlock special badges, increase your distance total and show all your donors how hard you're working to support Diabetes UK.

Do I have to do all the distance in one go?

No, you have 1 month to complete the UK Wide Cycle Ride. It's your race, at your pace so you can break it down into many small chunks or a few longer rides. Whatever suits you.

What is Strava?

Strava is a mobile app which tracks and records your miles. If you choose to connect to Strava, the miles you ride will be automatically uploaded onto your profile page.

Do I have to use Strava to take part?

No, you can add your miles onto your profile page manually. You don’t need to have a Strava account to take part. You just need a way to track your progress and most smartphones, or a stationary bike will be able to tell you this.

I don’t have a fitness tracker, like a fitbit or an iwatch, can I still take part?

Yes, you can add your miles onto your profile page manually. But you’ll need a way of counting your miles. You could map out your route when you arrive home to see how far you travelled or use the measure on a stationary bike to tell you the distances.

How do I log my miles using Strava?

To connect to Strava, log in to your UK Wide Cycle Ride page.

1. Find the orange ‘Connect to Strava’ button on your page or click the ‘Edit page’ button -> ‘Edit fitness’. Please note: if you cannot see this, you are not logged in.

2. Follow the prompts to log in or sign up to Strava.

3. Press ‘Authorize’ to connect your Strava account to your page.

5. Go to your Strava app and make sure your activity settings are set to public (https://support.strava.com/hc/en-us/articles/219868027-Training-Log-Privacy-Controls) so that they can be shared with your page.

6. The future activity you log through Strava will now appear in the Ride history section of your page.

How do I log my distance using the distance tracker?

To log your distance manually, log in to your UK Wide Cycle Ride page.

1. Find the ‘Log miles manually’ section on your page. Please note: if you cannot see this, you are not logged in.

2. Enter the details of your ride and the date

3. Press ‘Log miles’

4. Scroll down to the Ride history section of your page to see your new post – this may take a few minutes to appear

 

Just remember – don’t manually log any miles that you’ve used a fitness app to track – we will already have those logged.

Can I log my distance using another app?

One of the best things about Strava is that it can connect to many other apps and devices to pull through your distance onto your page! Firstly, choose your fitness app or device from the options below and connect it to Strava. Then follow the instructions above to log your distance using Strava.

 

Alternatively, you can use your apps or device to record your rides and then use the manual distance tracker to add your miles to your page.

 

Connect Strava to Fitbit (https://support.strava.com/hc/en-us/articles/216918087-Fitbit-and-Strava)

 

Connect Strava to Apple Watch (https://support.strava.com/hc/en-us/articles/115000161184-Strava-Apple-Watch-App_

 

Connect Strava to Garmin (https://support.strava.com/hc/en-us/articles/216918057-Garmin-and-Strava)

 

Connect Strava to Samsung Gear (https://support.strava.com/hc/en-us/articles/360018601971-Samsung-Gear-and-Strava)

 

View Strava’s full list of device and app integrations here (https://www.strava.com/apps/data-importer)

Can I edit/delete a distance activity?

You cannot edit or delete a distance activity that is pulled through to your page from Strava, however you can delete a distance activity added through a manual distance tracker and repost the activity with the correct information.

Can I log my distance in kilometres?

You can log your distance in kilometres and we will automatically convert it into miles for you. This allows everyone to compete in the distance leader board, without having to do any maths!

Why is my distance not showing on my page?

If you have logged distances and they aren’t showing on your page, here’s a few things to check:

1.    It’s still loading – wait a few minutes after logging your distance and refresh your page.

2.    The dates – only distances logged during the event month (1 – 30 September) will show on your page and contribute to your distance total. Badges related to distance will not be rewarded until the event begins.

3.    (Strava) Activity settings – your distance will only show on your page if your Strava settings are set to public (https://support.strava.com/hc/en-us/articles/219868027-Training-Log-Privacy-Controls). When your settings have been updated, only future activities will be added to your page.

4.    (Strava) Connection issues – try disconnecting your Strava account from your page and reconnecting it. Only future activities will be added to your page.

 

Still not showing? Email the team at JustGiving for more support at help@justgiving.com or use the live chat window on help.justgiving.com/hc/en-us.

Teams

How do I create a team?

When you register, there will be an option to search and join a team or create one. You can make your friends and family aware of the team name so when they register they can join the team.

Every team member has to register individually. If you’ve already registered and wish to create or join a team, just log into your page, scroll down to the team section and create or join one from there.

How do I invite/add people to my team?

Every team member has to register individually. If you make them aware of your team name they can join when they register. If they’ve already registered, they can log into their page, scroll down to the team section and join from there.

Can our team split the distance?

Teams have their own fundraising profile. You are unable to split 120, 180, 250 or 950 miles with your team across each profile. It is only designed for the individual to cycle these four distances. You can of course split the miles together, but you will only receive badges all the way up to the distance you cycle.

We would recommend just making it clear on your story section, that you are taking on the distance together as a team.

Join our Facebook community here 

Want to take on the challenge?

1 to 30 September 2020

You cycle, in your own pace, at your own time.
Our work transforms lives.
Together we take on diabetes, one mile at a time. 

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Diabetes UK is the operating name of the British Diabetic Association. Company limited by guarantee. Registered in England no. 339181. Registered office: Wells Lawrence House, 126 Back Church Lane, London E1 1FH. A charity registered in England and Wales (215199) and in Scotland (SC039136). © Diabetes UK 2020

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